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Macmillan Learning

Sample/exam copy delivery

Although we do our best to provide sample copies to all who need them, unfortunately not all lecturers are eligible for a free sample. Please see our sample/exam copy policy for information about who can order a copy and where the service is available.



When will my copy arrive?

Once dispatched, your order should arrive:
Northern Europe - 7/14 business days
Germany/Austria - 3/4 busines days
All other countries - 8-21 business days

If you still haven't received your order after 4 weeks, please contact us to let us know.
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How will my order be delivered?

Orders will usually be dispatched from the UK by first or second class Royal Mail. There is no tracking on this method. The option to request delivery by courier is not available for sample copies.

For all customer queries relating to book purchases or order/delivery queries please contact Springer Customer Service team:

For Europe, Middle East, Africa, Asia, Pacific

Springer Nature Customer Service Center GmbH

Tiergartenstr. 15-17
69121 Heidelberg
Germany
phone: 49 6221 345 0
(24 hours a day, 7 days a week)
email: customerservice@springernature.com

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Do I have to pay for delivery?

Delivery for sample/exam copies is free, but please note that we cannot be responsible for any local duties and taxes payable.

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I ordered an e-book - how do I access it?​

Your e-book is hosted by VitalSource.
To access the e-book:

  1. Please visit https://www.vitalsource.com/en-uk/educators
  2. Sign in (if you already have an account) or create an account using your academic email address. This is a must otherwise Vitalsource.com will reject your request
  3. Your requested text should appear under "Publisher's Recommendations"
  4. Please add the ebook to your library
Please note new (unverified) Vitalsource account registrations will need to complete your account at this stage to be able to view your recommendations. New Instructors must do this within 120 days of you having been sent the recommendation, otherwise, it will be removed from your dashboard.
Also please note that samples can only be read online and not offline. You will not be able to download your samples to your Bookshelf app. ​

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Returning a sample/exam copy

If you have a sample/exam copy that isn't suitable, we recommend you pass it on to a colleague who might use it in their course. Alternatively, you may also return the book to this address:

UK customers:
Springer Nature
WBS / IBS UK
Attn.: Springer Returns
Dollymans Farm, Doublegate Lane, Rawreth
Wickford, Essex SS11 8UD
United Kingdom

ROW:
KNO VA, Springer Nature
Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 7
99095 Erfurt

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Returning a purchased book

If you have purchased a book and wish to return it, please review our terms and conditions or email customerservice@springer.com telephone: 49 6221 345-4303 Top