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Macmillan Learning

Frequently Asked Questions from students


I want to buy an ebook or I have a question about my ebook?

We publish most of our titles as e-books and if available you can buy from our site for downloading and reading using the Vitalsource.com bookshelf app. You can buy an ebook on the product page by clicking on 'add to basket' and follow the instructions on the screen. Please review our ebook purchasing FAQ's for more information. Once you have bought your ebook it will be available to read in your 'My ebook' section in your account area.

For queries relating to accessing your ebook please contact customerrelations@macmillaneducation.com


What is an Instant Digital Access code?

Our titles come with Achieve or Launchpad. This additional course content is accessible by buying an Instant Digital Access code. Once you purchase your Instant Digital Access Code a code will be emailed to you straight away, with instructions on how to redeem the code. If you don't receive your code or you have any queries regarding your Instant Digital Access Code please contact customerrelations@macmillaneducation.com
For all customer queries relating to book purchases or order/delivery queries please contact the Springer Customer Service team:

For Europe, Middle East, Africa, Asia, Pacific

Springer Nature Customer Service Center GmbH

Tiergartenstr. 15-17
69121 Heidelberg
phone: 49 6221 345 0
(24 hours a day, 7 days a week)
email: customerservice@springernature.com


Got anther question? Check out our FAQs.